FIFA 19 (import Version: North America) - PS4…

To be updated soon

Q : Who are you?

A : We are VIP Plaza Japan, leading cross-border e-retailer of any kinds of qualified Japan products. We are a group company of Yahoo Japan.

Q : Where are you located?

A : We are located at Shibuya Tokyo, and products are shipped out from our Shibuya warehouse to you.

Q : Is this product authentic?

A : All of products at VIP Plaza Japan are 100% authentic. We source products directly from the maker / brand principals.

Q : How long is the delivery?

A : We usually ship out your order within 48 hours except weekends, and it will reach to you after 1-3 weeks via secure Jumia Global Shipping.

Q : Is Cash On Delivery available?

A : Currently, we don't have Cash On Delivery option. Whatever payment methods you see in the checkout are your choices.

Q : Is product warranty available?

A : Makers / Brands warranty is attached with the certain category products, but they usually support warranty only for domestic (Japan) buyers, not for overseas buyers.

Q : When I’d like to request return or refund, what should I do?

A : We honor Jumia's return policy. Please contact Jumia customer support and us.

Q : Why does my order get cancelled from your end?

A : We may cancel your order due to supplier’s convenience.

Q : The item I have received is different from the product picture. Can you accept return or refund?

A : Actually, we can’t. Product pictures might be different from actual products. In addition, depending on the PC environment, the color may differ from the image. A package design might be changed without notice.

Q : I found an damage on the package. Can you accept return or refund?

A : With regard to product package flaws (such as scuffs and crushed boxes), we basically do not return or refund if there is no problem with the product inside.